RETURNS & REFUNDS

If there is a problem with your order, contact J3LLY with your order number and photos when applicable. Returns, exchanges, and refunds are reviewed based on item condition and the circumstances of the order. Do not send merchandise back without return instructions. Stripe refunds may take additional time to appear on your original payment method.

For order-specific help, use the contact method listed on the main J3LLY website and include your Stripe order/receipt information.